Associate Director, Marketplace & Account Management Training (REMOTE)


: $136,120.00 - $136,120.00 /year *

Employment Type

: Full-Time


: Executive Management

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Associate Director, Marketplace & Account Management Training (REMOTE). Add your resume and apply to jobs with your Glassdoor profile. Create Profile. Job. Job Description - Associate Director, Marketplace & Account Management Training (REMOTE) (198048). Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment which benefits our employees, patients and communities.. Associate Director, Marketplace & Account Management Training (REMOTE)-198048. Description:. The Associate Director, Marketplace and Account Management Training is responsible, either independently or via oversight of a training vendor, in alignment with HPT&D Leadership, for defining the components of the overall learning strategy, including the analysis, design, and development, delivery, implementation, evaluation and approval, as it relates to the evolving US healthcare marketplace and Boehringer Ingelheim's approach to Account Management for the HP organization, which requires a strong command of adult learning principles, training facilitation, content creation, technology, and be an expert for specific Marketplace and Account Management content, classes, processes or customer groups as assigned by the Director of Marketplace and Account Management Training.. In addition to independent content development or oversight of content development, each Associate Director, Marketplace and Account Management Training will have primary responsibility as the lead Marketplace and Account Management Trainer for a particular geography (i.e. PCP East, PCP West, PCP South or Specialty National), which will include identification of any training needs related to Marketplace and Account Management training, as well as delivery of Marketplace and Account Management Training Content via New Hire Training, On-going Training, including POA or Launches.. Although The Associate Director, Marketplace and Account Management Training will not be primarily responsible for owning and executing new hire training for customer facing representatives, it is expected that this trainer will be responsible for ensuring delivery of Marketplace and Account Management related content in such classes as New Hire or On-going training.. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.. Duties & Responsibilities. Serves as HPT&D internal Subject Matter Expert (SME) on the evolving healthcare marketplace, organized customer channels and Boehringer Ingelheim's approach to account management.. In close collaboration with assigned HPT&D leads for varied internal HP customer groups, maintains a strategic relationship with each of the HP team department heads and leadership teams (Field Sales, MM, Marketing, Medical, Analytics, Commercial Ops, etc.) to identify and align on training needs related to the US healthcare marketplace, Organized Customers and account management.. In partnership with HPT&D teams responsible for the training of specific HP customer groups, design, develop and ensure execution US healthcare marketplace and account management training.. In partnership with HPT&D Product Training team, ensure integration of US healthcare marketplace and account management/planning information as is appropriate into therapeutic area training curriculum for all customer facing and select internal teams.. This role holds primary accountability and responsibility for training of the HPT&D team on the evolving US Healthcare Marketplace and all aspects of Account Management.. Proactively identifies opportunities and develops / refines strategies / projects for assigned topics and/or audiences.. Develop innovative new programs / training capabilities and gain buy in from key stakeholders for implementation.. Implement Training plan, either working with a vendor partner or independently, through the creation and implementation of business and leadership training curricula and related materials for all customer-facing teams, including Field Based Medicine Teams (i.e. CBD, ADRA, TBM, TBS, HSBM, HSBS, KAM, RAE, AMA Director, AMA, MSL Director, MSL, etc.), Marketing and select internal target audiences.. Evaluate training content to determine areas of success and improvement and evolve ongoing iterations.. Manage training content across all learning platforms (i.e. Learning System, BI Edge, Mobile, and Pedagogue). Manage outside training vendor partners and all program aspects on daily basis.. Collaborate closely with HPT&D team.. Ensures the evolution and standardization of curriculum design for Marketplace and Account Management training and ensuring ongoing alignment and training for other Associate Directors, Marketplace and Account Management Training regarding internal SOPs and Best Practices.. Highly proficient with project management skills and expert knowledge of assigned business and leadership topics as part of curriculum development.. Actively manages, coaches, has oversight of any rotations.. Responsible for ensuring the evolution and standardization of curriculum design for: evolving marketplace and account management related SOPS, Training for Trainers, other Associate Director, Marketplace and Account Management Trainer Onboarding.. Ensure ongoing alignment and training for other Associate Directors, Marketplace and Account Management Training regarding internal SOPs and Best Practices.. For training materials that they have independent ownership, lead the MLR review process cross-functionally by partnering with other HPT&D members (if applicable), Medical, Legal, and Regulatory reviewers, the HP Review Committee Operations Team, and applicable vendor partners.. For content that is created (owned) by a training vendor responsible for supervising proper MLR review of materials and, if necessary, participating in review process via partnership with HPRC members.. Acts as The Marketplace and Account Management Training Lead for assigned Geography (i.e. PCP East, PCP West, PCP South, and Specialty National) and works directly with Area VP, Area Business Director and Commercial Business Directors to determine marketplace and account management based training needs.. Responsible for director delivery of all marketplace and account management based training (including account planning) within the assigned Geography or oversight of delivery within the Geography.. Delivery includes virtual or live classroom facilitation as well as live coaching to trainees, with written feedback to Sales, Marketing, Managed Markets and/or Field Based Medicine Leadership (as well as any other internal audiences identified) addressing strengths and developmental areas.. In addition to responsibilities as the Marketplace and Account Management Training Lead within a given geography, each Associate Director, Marketplace and Account Management Training may have indirect responsibility for defining & executing against the training needs of a specific customer facing team.. This includes gathering intimate knowledge on the strategic intent of that team, the customers they engage with and the tools and materials they use in order to define their training needs in an ongoing fashion.. Requirements:. Bachelor's degree from an accredited institution required.. Ten (10) years' experience in the pharmaceutical industry, with a minimum of three (3) years successful experience in Managed Markets Account Management or Managed Markets Marketing or related role.. One (1) to three (3) years of experience in leading projects required. Account Manager experience preferred or District Manager with in depth experience in Account Management or previous training experience in Account Management.. Demonstrated high energy level, positive attitude, output driven and team orientated.. Exceptional project management skills.. Strong leadership skills, demonstrated leading without authority. Ability to influence, to drive consensus, to build credibility with senior leadership. Excellent organizational, communication and interpersonal skills, ability to access and influence various functional areas, and motivate groups to action through team building. Demonstrated ability to achieve results in a highly matrixed organization.. History of successful performance.. High level of business acumen and understanding of the evolving market place. Independently manages resources, anticipates business needs, and solves complex problems with innovative solutions.. Demonstrated ability to manage budget and resource. Demonstrates acceptable level of performance for all Associate Director, Marketplace and Account Management Training competencies.. Proficiency in MSOffice, Outlook, PowerPoint and BIPI computer applications.. Ability to travel - Assumes ~25% travel (including overnight travel).. Performs all Company business in accordance with all regulations (e.g., CIA, EEO, FDA, DEA, OSHA, EPA, PhRMA, etc.) and Company policy and procedures. When violations are noted/observed they are immediately reported to management.. Demonstrates high ethical and professional standards with all business contacts and BIPI employees in order to maintain the Company's excellent reputation within the medical and pharmaceutical community.. Desired Skills, Experience and Abilities:. Leadership experience in pharmaceutical industry preferred. Training experience preferred. Certified Field Trainer experience preferred. In-depth understanding of the evolving US healthcare marketplace and best practices in account management.. Strong account management experience preferred.. Anticipates and interprets target audience expectations.. Develops and maintains a broad understanding of the healthcare industry and its related impact on BIPI.. Eligibility Requirements:. Must be legally authorized to work in the United States without restriction.. Must be willing to take a drug test and post-offer physical (if required). Must be 18 years of age or older. Our Culture:. Boehringer Ingelheim is a different kind of pharmaceutical company, a privately held company with the ability to have an innovative and long term view. Our focus is on scientific discoveries that improve patients' lives and we equate success as a pharmaceutical company with the steady introduction of truly innovative medicines. Boehringer Ingelheim is the largest privately held pharmaceutical corporation in the world and ranks among the world's 20 leading pharmaceutical corporations. At Boehringer Ingelheim, we are committed to delivering value through innovation. Employees are challenged to take initiative and achieve outstanding results. Ultimately, our culture and drive allows us to maintain one of the highest levels of excellence in our industry. Boehringer Ingelheim, including Boehringer Ingelheim Pharmaceuticals, Inc., Boehringer Ingelheim USA, Boehringer Ingelheim Vetmedica Inc. and Boehringer Ingelheim Fremont, Inc. is an equal opportunity employer. Minority/Female/Protected Veteran/Person with a Disability. Boehringer Ingelheim is firmly committed to ensuring a safe, healthy, productive and efficient work environment for our employees, partners and customers. As part of that commitment, Boehringer Ingelheim conducts pre-employment verifications and drug screenings.. Job - Commercial Operations (sales training /customer engagement excellence) * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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