Solutions Associate Representative in CLEARWATER

Compensation

: $68,880.00 - $202,330.00 /year *

Employment Type

: Full-Time

Industry

: Advertising/Marketing/Public Relations



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Solutions Associate Representative Responsible for administration of Inbound Emails Prepares email quote and promo requests, bids and special pricing Responsible for administration of Customer Inbound Calls Prepares and provides pricing Answers customer questions on availability of products, and any shipping or service issues related to placed orders at a functional level Provides order resolution Enters order in system to ensure order placement is completed Supports customer questions on vendor programs and promotions Coordinates with other departments on vendor inbound call resolution by researching order status and communicating with customers and vendors Account Management Edits and maintains an accurate pipeline tracker with appropriate levels of customer service and follow-up. Provides data in support of forecasting activities Acts as a designated administrative point of contact for Vendor Partners, Customers, and internal Tech Data resources. Maintains expertise on Vendor-s company, products, programs, competition, and market to be able to answer inquiries in a professional and accurate manner Maintains daily transactional engagement with the customer and internal partners, and identifies and alerts consultants about future sales and growth opportunities. Order Management Releases systemic order holds Continuing contact with the customer in support of post sales order resolution Miscellaneous May attend Tech Data events or visit customer sites as needed to promote designated vendor products. Performs other additional duties as assigned. Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Builds solid, effective working relationships with others. Constructively works under stress and pressure when faced with high workloads and deadlines. Answers phone and greet public in a friendly and courteous manner. Displays a preference for interacting with people, being friendly, outgoing, articulate and socially at ease. Adjusts readily to change and adapt as needed. Able to sit for long extended periods. Uses relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level. Maintains a positive attitude in the face of criticism, rejection, or failure. Provides courteous, timely service when addressing customer questions and concerns. To apply: Please email Resume to: ...@kellyservices.com

Job Requirements:

Associated topics: agente de servicio al cliente, answer, call center, clerk, customer care representative, platform support, rep, service agent, system support, technical assistant * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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