Trainer and Documentation Specialist


: $141,090.00 - $141,090.00 /year *

Employment Type

: Full-Time


: Information Technology

Delivering technology solutions

Consulting on best practices

Building capacity

Deliver training courses for new and existing content managers on Drupal CMS and Siteimprove.

Learn the ins and outs of creating and managing content on the Drupal platform.

Understand and learn existing content developed for workshops and trainings to be capable of leading those trainings.

Develop new training content to address any gaps identified in training opportunities.

Manage all online training documentation ensuring it stays updated and relevant, providing the most accurate information to users.

Strategically plan training courses and schedule courses throughout the year to ensure trainings are offered on a consistent basis.

Ensure the DSGa site is updated with upcoming training opportunities and registration is available.

Show understanding and empathy while assisting the Support Lead to help technical or content-related questions from content managers.

Provide feedback on training opportunities and offer suggestions on ways DSGa can better serve agency content managers to improve soft skills and technical skills.

Help agencies understand changes between Drupal 7 and Drupal 8 by providing additional one-on-one training or group trainings, as needed.

Be comfortable leading and speaking in front of small to medium-size groups.

Required Skills / Experience:

The ideal candidate must be self-motivated with a proven track record in customer requirements gathering and documentation. Candidate must be organized and analytical, adept at working in a team environment, able to implement a project schedule, and be able to handle multiple priorities in a fast moving environment.

3+ years of experience in training and documentation management.

Knowledge of web-based content management systems, with a background in Drupal 8 preferred.

Knowledge of site performance tools -- such as Siteimprove -- to monitor quality assurance, accessibility, and analytics.

Knowledge of industry best practices for the web.

Ability to assess and evaluate learning outcomes.

Proven experience participating in large projects with cross functional content, design, and development teams.

Strong presentation skills.

Strong self-motivation skills.

Strong team player with significant collaborative work experience.

Excellent communication, interpersonal, and analytical skills including the ability to present content concepts clearly and persuasively to colleagues, partners, stakeholders, and especially to senior executives.

A portfolio demonstrating your ability to research, write, and gauge the impact of your contribution.

Preferred Qualifications:

Familiarity with JIRA or similar product management tools.

Familiarity with leading online training delivery platforms.

Certification from accreditation body, such as the American Society for Training & Development

Job Requirements:
  • Maintain technical software documentation for client support
  • Standardize all technical documentation with the management team
  • Obtain technical documentation and add to the database
  • Creating content structure for documentation
  • Provide technical writing for program and operational documentation
  • Maintain documentation standards for consistency across all forms of user documentation
  • Obtain understanding of the documentation requirements
  • Designing, developing, and updating required technical documentation
  • Develop high quality documentation for employees
  • Preparing customer-facing documentation for release
  • Maintain a comprehensive database of technical documentation and engineering documents
  • Coordinate the documentation working group meetings
  • Reviewing and writing pharmaceutical/medical documentation
  • Organize documentation provided by team members
  • Outlining and creating business related documentation
  • Utilize knowledge of the platform, product development documentation, interviews to develop user documentation
  • Develop new documentation for features and functions
  • Evolve documentation development within the agile process
  • Evaluate, and recommend new documentation tools and methods in support of documentation improvement efforts
  • Manage the complete and accurate archiving of corporate documentation, specially bids and quality documentation

Associated topics: content, documentation, documentation specialist, excel, file, log, ms office, technical writer, technical writing, writer * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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