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Cognizant's Insurance (INS) Vertical is seeking a Customer Relationship Manager (CRM) to be actively involved in continuing to grow our Insurance footprint and assist the Client Partners and Senior Client Partner (CP) in growing key Insurance accounts. In this role, the CRM will balance client/project responsibilities with business development and sales responsibilities including managing existing book of business, BAU retention, and close business expansion opportunities. Furthermore, a CRM will assist CPs in identifying, qualifying and closing net new opportunities. The individual will be responsible for working with Horizontal service line specialists and HZ leaders while developing strategies and tactics for further penetrating the account and cross selling Cognizant's service lines.
Market Leadership: creates sales strategies and plan for the Client Partners review and for its incorporation into the broader client strategy and plan.
Relationship Management: executes and manages the account plan under the guidance of the Client Partner. Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives
Business Retention and Expansion: Manage existing book of business, protecting BAU and also help expand current book of business.
Business Development: responds to and deliver on client requests; responds to RFP's. Identifies net new opportunities, makes proactive proposals to client in line with account strategy. Obtains the approvals to pursue opportunities. Engage the relevant horizontal service line teams for solutions.
In collaboration with Insurance vertical team and or other horizontals:
Proactively propose/recommend Digital solutions that are aligned with business priorities, receive buy-in and are delivered effectively and efficiently.
Identify short-term change initiatives ( quick wins ) in close cooperation with business and technology leadership, in order to help bolster long term partnership
Responsible for the day-to-day management of overall relationships in his/her area, program risks, issues, conflicts, priorities, communications ensuring the delivery of new capabilities.
Insurance Domain Skills:
Property & Casualty - Should be able to understand and recommend P&C solutions covering end-to-end from distribution through underwriting relevant to client needs.
P&C Insurance Industry expertise includes Underwriting Policy Administration and Claims preferred with Technical depth with knowledge of RPA, Analytics, AI, Business Transformation Models, and Security
Good understanding of the latest digital trends and technologies particularly applicable to P&C industry
Expertise in executing Digital themes in Insurance domain (Analytics, Interactive and Engineering).
Prior experience in working with CXO and CXO-1 to define digital transformation roadmap for large scale enterprises
Experienced in managing and maintaining Insurance Alliance partnerships with product companies like Microsoft, AWS, IBM, Informatica, Qlik, Microstratgey, Guidewire, etc - experience doing joint account planning and interlocking opportunities
Able to sell, mode of work in agile or scaled-agile framework and delivering business value on a continuous basis.
Business process transformation experience focused on customer experience, simple solutions, and automation/efficiency
Should be able to conceptualize, analyze, create blueprint for business transformations and present solutions in the insurance domain including systems modernization, conversion, and integrations.
Deep understanding of cloud based transformation; Large, successful technology transformation experience including systems modernization, conversion, and integrations
In addition, the qualified candidate should possess the following:
A minimum of 8-10 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm with 4 8 yrs in Insurance industry preferred (Property & Casualty with knowledge of end-to end spectrum - Distribution to Underwriting)
Experience with the global service delivery model.
The individual needs to have had a strong pedigree of managing similar relationships and having grown them in previous roles. The individual will be expected to:
Respond to and deliver on client requests; responds to large RFP's by working with Senior Client Partner and other service line leads.
Identifies opportunities, makes proactive proposals to client in line with account strategy. Obtains the approvals to pursue opportunities. Engage the relevant team for solutions.
Technical SkillsSNoPrimary SkillProficiency Level *Rqrd./Dsrd.1Portfolio & Project mgmt (PPM)PL4Required
Domain SkillsSNoPrimary SkillProficiency Level *Rqrd./Dsrd.1Applying cash to invoicesNADesired2Order to Cash Order ManagementNADesired
* Proficiency LegendsProficiency LevelGeneric ReferencePL1The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.PL2The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.PL3The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.PL4The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Mar 16 2020
About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender, identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email ...@cognizant.com with your request and contact information.
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