- Crawford & Company
- $137,850.00 -127,920.00/year*
Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Responsible for generating and growing new business opportunities for large strategic accounts as well as fulfilling account management needs. Manages the entire customer relationship and serves as the single point of contact for customers. Responsibilities Business Development Formulates and executes business development strategies around retention of existing clients, customer satisfaction, revenue growth and new business. Develops relationships within high profile/high volume accounts including key decision- makers (C level executives). Manages a robust pipeline and accurately forecast new business closure rate and revenue booked. Responsible for generating leads and managing the sales process in order to convert new clients. Identifies and solicits cross-selling opportunities. Participates with other key account managers and sales management to develop sales strategies for national accounts and helps identify target accounts and opportunities Plans, directs, and controls sales and marketing activities to continually reflect customer trends, market fluctuations, and changes in business practices/technology. Client Services Manages all activity around client relationships and leads the entire process of asset gathering, including long term relationship maintenance and development Leads the strategic direction of the account by establishing and articulating account growth and client satisfaction goals in relation to client expectations. Performs client renewal, contract revision, and client service instruction preparation for complex programs. Resolves all major customer service issues. Monitors competitive activity in each account and ensures that appropriate response strategies are formulated and communicated. Upholds the Crawford Code of Conduct. Requirements Bachelors degree or equivalent combination of education and experience CPCU, AIC and/or ARM or other related designation preferred 8-10 years of professional experience in: business development, management consulting, insurance, financial services, business strategy or a related field Direct experience in selling situations involving negotiation, either direct sales or other sales-like functions (eg business development involving contract negotiation) Proven track record in meeting/exceeding monthly, quarterly and annual revenue goals A strong record of success managing and achieving sales goals within a team selling environment. Strong communication skills written, verbal, persuasion, motivation, facilitation of strong working relationships Ability to manage business expectations and resolve concerns, by communicating status and issues Ability to effectively prioritize and escalate customer issues About Us Think all TPAs are the same? Think again. With Broadspire, our leading global third-party administrator (TPA), Crawford & Company is the consultative outsourcing partner that adapts to businesses needs and challenges at any point of the claims processing journey. We offer casualty claim and medical management services to assist large organizations in achieving their unique goals, increasing employee productivity and reducing the cost of risk through professional expertise, technology and data analytics. As part of the One Crawford family, Broadspire brings together the best and brightest people in the industry to deliver smart, thoughtful solutions to our clients, and we are guided by our collective value system: RESTORE. At Crawford, we: Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone. Are Empowered to advance the company mission and take ownership of our individual career progression. Promote Sustainability through a corporate culture in which employees are good stewards of their communities. Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work. Are One Crawford, embracing a global mindset that s inclusive, agile, mission-focused, and customer-focused. Give Recognition, participating in an environment where people are rewarded for jobs well done. Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors. We believe in leading by example at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at www.crawfordandcompany.com. In addition to a competitive salary, Crawford offers you: Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries On-going training opportunities through every stage of your career Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more. Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means. 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Associated topics: analyst, area sales, b2c, bi, business, channel partner, customer, franchise, regional sales, sales
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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