Principal Consultant (Moberly)


  • Industry: Information Technology - Business Systems Analyst And IT Consultant
  • Type: Full Time
  • $86,765.00 - 106,050.00
position filled

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SAP Concur Principal Consultant - Higher Ed Remote/Virtual Job

Employment Type

Posted on
Dec 10,2019

Valid Through
Mar 24,2020


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.

Expected Travel:

20% - 40%

Job Overview:

The Principal Consultant will sit on the Public Sector Service Delivery team and will primarily work with Higher Education accounts.

This candidate must have excellent communication and client management skills, and maintain positive client relations. This candidate must possess the ability to oversee multiple projects, manage escalations, perform budget reviews, provide mentoring and coaching to Premium Implementation consultants, and communicate to internal and external executives. Prior experience working with Time & Material projects and Higher Ed clients and deployment knowledge of the Travel and Expense, as well as the Invoice, product suite is required.


Principal Consultant

oversees the Travel and Expense service configuration from the transition from Sales through Deployment. The

Principal Consultant

participates in key project milestones, such as the Strategy Session and Fit Analysis, as well as reviewing and approving all design decisions. The

Principal Consultant

also performs quality checks at key points in the Implementation.


Assess/evaluate client requirements, provide Best Practices guidance, monitor project scope, and review project plans and resource scheduling

Ensure customer satisfaction through regular client interaction with Project sponsorship and Steering Committees

Manage client expectations and escalations and championing client needs, when necessary

Strong internal communication skills including the ability to work with all levels of the organization (R&D, Sales, Marketing, Operations, Client Development, and within the Professional Services Group)

Develop, implement and document processes and efficiencies resulting in an efficient, cost effective delivery model with customer satisfaction, and referenceable clients

Conduct Budget Reviews, on a Monthly basis, comparing Actual hours used, and expenses incurred, to the Project Budget

Determine work priorities in accordance with project schedules, changing work demands, and policies and practices; coordinate resources for projects and assign work to internal and client teams as necessary

Review customer surveys to fine tune teams skills and approach to achieve and maintain high customer satisfaction.

Proactively manages escalations through appropriate resources until closure.

Develop strong working relationships with peer Consulting Managers; collaborate to standardize and improve the implementation process across the teams

Provide mentorship, coaching, and goal setting assistance to support the development of Premium Implementation resources

Build productive, trust-based relationships with people by treating them with dignity, respect, and fairness, while valuing their diversity in background and views

Deliver results to align with SAP Concurs corporate objectives (customer success, employee engagement, growth, and margin)

Strong working-knowledge of how to set up Time & Materials billing projects in Salesforce is a plus

Skills Required:

Excellent written and verbal skills

Must possess strong Organizational skills

Must thrive on teamwork

Ability to multi-task and prioritize to meet aggressive deadlines

Honesty and integrity in all job responsibilities

Results-oriented approach with a can do attitude and a passion for the details and continuous improvement

Ability to gain confidence and trust of cross functional teams

Superior work ethic and commitment to customer satisfaction both internal and external

Possess strong Presentation skills by conducting on-line, on-site meetings, and conference calls to orient a new client, present new functionality, perform training, and manage escalations and client concerns

Manage discussions relating Current State and Future state assessments regarding functionality and/or processes.

Assist the team in updating all client and implementation deliverables

Possess the ability to oversee both client and Concur resources, with a commanding presence, and be assertive in a public environment

Effectively listens and considers ideas and inputs of others

Demonstrates professionalism and diplomacy in sensitive situations

Demonstrates skills in innovative and strategic thinking

Demonstrates effective decisions making and problem solving skills, adeptly handles risk and uncertainty


Education, Experience & Training required

BS/BA or a combination of experience and education/training equivalent to a four-year college degree

Eight years of experience in a software/services consulting environment, preferably financial services.

Job Specific Specialized Knowledge & Skills:

Understanding of implementation methodologies and project management in a SAAS software company

Must be comfortable in a fast-paced, fluid, and ever-changing work environment and able to facilitate changes as situation requires

Must be a quick study and self-starter, able to roll up sleeves and manage hands-on in a team environment

Demonstrated knowledge and/or awareness of relevant technologies and business processes to be able to create credibility

Must possess the ability to work both strategically and tactically

Must be results, goal, and customer service orientated

Must be able to independently plan, organize, and facilitate both team and cross-departmental group activities

Must be able to motivate and to build a team, and foster teamwork

Takes ownership; acts decisively and with appropriate urgency

Stays calm under pressure; responds appropriately during difficult situations

Demonstrates confidence without arrogance

Commits to defending high ethical standards in business relations inside as well as outside the company

Respects confidentiality; follows company policies and code of conduct

Honors the intent of commitments

Tells the truth in a caring and candid manner; doesnt manipulate people or distort facts

Must be able to travel to Client sites as required by the Statement of Work. The estimate is 20 - 40% Travel on an annualized basis.

Be aware of, and comply with, all corporate policies.

Critical Performance Competencies:


Self directed and self motivated

Process Management/ Quality Analytical Skills

Adaptability/ Flexibility


Planning and Organizing

Technical/ Professional Expertise


Personal/ Professional Effectiveness

Business Acumen/Strategic Business Perspective

Value Competencies:

Displays passion for & responsibility to the customer

Hires, develops & rewards great people

Displays leadership through innovation in everything you do

Displays a passion for what you do and a drive to improve

Displays a relentless commitment to win

Displays personal & corporate integrity

Physical and Cognitive or Mental Requirements:

Major job activities physical requirements

Use of computer and keyboard for extended periods of time on most or all workdays

Use of telephone throughout the workday as needed to conduct business

Working under time pressure

Working rapidly for long periods

Communicating and interacting with others

Major job activities mental requirements:

Multiple concurrent tasks

Ability to perform under stress

Reading and comprehension


Problem solving


Customer contact

Working environment (where major activities are carried out):

Indoors in an office or control room

Position will require travel to client sites and major activities will be conducted at client sites

Working hours:

40 hours per week will typically be necessary to accomplish performance objectives and to provide satisfactory job presence and/or responsiveness

Flexibility as to the specific working hours may be required or available


Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:


, APJ:


). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations:

Virtual - USA

Nearest Major Market:

Washington DC

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Associated topics: business, business analysis, business analyst, business systems, consult, crm, customer, information technology consultant, market, marketing

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