Add your resume and apply to jobs with your Glassdoor profile. Create Profile. Job. Job Description. The VP, CEC Customer Architecture and Enabling located in San Jose, California or West Coast, Telecommuter will define customer technical business requirements & priorities by application of broad vision and knowledge of the customer's market and technology needs, initiating and managing business activities that will strengthen, expand and drive market penetration of Flex services and capabilities.. We are looking for someone who demonstrates:. Intense collaboration. Passionate customer focus. Thoughtful, fast, disciplined execution. Tenacious commitment to continuous improvement. Relentless drive to win. Here is a glimpse of what you'll do:. He or she will drive technical requirements into the Portfolio Development Group to create a stronger and more competitive CEC roadmap.. Establish and manage long term strategies so that Flex sites and business segments can better work with our key customers.. Develop robust customer technology and enabling plans aligned to CEC's business strategy. Partner with the Global Account Managers (GAMs) & Design Development team to ensure appropriate execution to meet those plans at a program level.. Identify, rationalize, monitor and control the interdependencies between customer and internal programs.. Establish and maintain network of peer to peer architectural relationships with key decision makers in the customer's engineering and architecture organizations to develop opportunities, gain sourcing consideration and be a serious contender for quotation requests. Manage customer technical relationships on a Global basis and take on the responsibility of being the key architectural escalation point globally for all customer issues, scope changes, quality, communications management, risk management and account interfaces/dependencies.. Establish long term strategies and oversee implementation of same in order that Flex can achieve and maintain best in class status.. Ensure customer satisfaction by proactively managing good communications between the parties, directly managing customer escalations or disputes and being an advocate for the customer within Flex's operations.. Use familiarity and knowledge of global capabilities of Flex's entities, determine and organize the best solution for design, manufacturing, supply chain and logistics to meet the customers' requirements for production.. Facilitate external two-way communication between Customer and Flex Sites where appropriate on solutions or system design topics.. Manage the process to ensure Customers architectural expectations are clearly defined, understood and communicated across the appropriate Flex Organizations.. Drive enhances overall customer satisfaction through Customer Satisfaction Management process with the appropriate level of management within the customer organization.. Ensure processes in place are being utilized to address any Customer Satisfaction or Service related issues.. Organize and manage the solutions architecture team ensuring appropriate global presence and coverage of critical areas of expertise needed to engage with CEC's customer.. Here is some of what you'll need (required):. Bachelor's degree in Engineering (Electrical or system architecture preferred) or related discipline.. 12+ years of systems architecture experience.. 9+ years of management or supervisory experience.. Here are a few of our preferred experiences:. Master's in engineering or systems architecture. Here are a few examples of what you'll get for the great work you provide:. Full range of medical benefits, dental, vision. Life Insurance. Matching 401K. Employee discounts at local retailers. Job Category. Sales - Marketing - Account MgmtFlex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.. The information we collect:. We may collect personal information that you choose to submit to us through the Website or otherwise provide to us. This may include your contact details; information provided in online questionnaires, feedback forms, or applications for employment; and information you provide such as CV/Resume. Your details will be provided to the entity you are applying for a job with. 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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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