GenomeDx Biosciences is a dynamic entrepreneurial molecular diagnostics company focused on cancer genomics. Whether in the cloud with big data, or on the phone with patients, our innovators are working hard to deliver usable genomic information into the hands of physicians and patients: information for life.
Our team is constantly learning from each other, from patients and from urologic oncology professionals in world-renowned cancer institutions. Our team works in multi-disciplinary, collaborative project teams that enable us to respond effectively to an evolving, growing, data-driven environment.
We are currently seeking a dynamicexperiencedAccount Manager to join our San Diegoteam.
GDx Innovator Profile
Decipher by GenomeDx s, Account Manager role is responsible for managing vacant sales territories and acting as a liaison between Client Services and the sales team. The Account Manager will work closely with Client Services, Sales and Marketing.
While in field coverage the Account Manager will be responsible for growing and developing the Decipher testing business in a defined geography. This role will call on Urologists and Radiation Oncologists in Academic, Community and LUGPA accounts, leveraging account-specific business plans to define opportunities, and establishing plans to deepen and expand the credibility of Decipher. Successful Account Mangers work in close collaboration with Clinical Genomic Liaisons, Market Access, Marketing, Customer Service, and Legal. The successful candidate will utilize cross-functional support to generate sales through strategic and tactical activities, coordinate appropriate customer support, and follow-through to ensure customer satisfaction and repeat usage of our flagship product Decipher. Ideal candidates will possess a depth of knowledge in the urology and radiation oncology market, and functional knowledge in the clinical/scientific aspects of prostate cancer diagnosis and treatment.
The internal client services support core job functions include but are not limited to resolving service problems by clarifying the customers complaint; determining the root cause; selecting and explaining the best solution to solve the problem; expediting corrections or adjustments; following up to ensure resolution. Independently handling routine transactions, making decisions and resolving routine problems by working directly with sales reps, medical team, operations team, clients and patients. Managing all facets of customer retention (CRM), currently Salesforce.com, including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Process optimization through analyzing operational processes, escalation procedures and performing training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients. Participating on national and regional sales calls in a training and liaison support role communicating new processes and protocols in a concise manner to the broader team. Other internal projects/project management as assigned.
This Account Manager reports to the Chief Operations Officer and works closely with theSVP of Sales.
What you are great at doing:
Effectively building a short/medium/long term sales pipeline and managingthe necessary levels of sales leads, prospects and opportunities
Building a comprehensive knowledge of customers and prospects including the overall market, customer needs, personnel and responsibilities, budgeting, knowing their funding processes and the competition
Identifying, developing, and maintaining high-value relationships with KOLs, urologist s, radiation oncologists, LUGPAs, hospitals, and academic centers
Establishing effective territory strategies which further Deciphers goals in select targeted key accounts by developing account-specific business plans which prioritize and leverage internal resources
Demonstratingknowledge of, access to, and the ability to influence all key stakeholders in targeted accounts
Attending identified relevant national/regional/local education meetings and conferences, maximizing opportunities at these events to deepen and expand the credibility of Decipher
Delivering compelling sales presentations: close initial business, follow-up and identify repeat business while building a network of referrals
Satisfying all product and technology training requirements as established by management
Building a comprehensive knowledge of customers and prospects including the overall market, customer needs, personnel and responsibilities, budgeting
Coordinatingand communicatingsales activities and strategies to management while defining resource requirements
Developing and maintaining all account/contact details within Customer Relationship Management database (SFDC)
Utilizingsales tracking tools to effectively monitor incoming orders and commercial reimbursement
Complying with all Federal and State laws, regulations and policies that govern the conduct of GenomeDx activities
What you need to be successful:
Bachelor s degree (Science/Marketing preferred; MS/MBA or higher a plus).
Strong technical background in molecular biology, genomics, urology preferred
2+ years of successful sales or account management experience in molecular diagnostics, urology, oncology, biotech, life science or diagnostic sales
3+ years of client service experience in molecular diagnostics, urology, oncology, biotech, life science or diagnostic sales
Experience working within a multi-state region and the ability to travel 50% of the time in support of sales is a must
Experience with effective utilization of salesforce.com or similar CRM database
Valid Driver s License and clean driving record
What you will bring to the team:
Cross functional experience in Customer Service Leadership, Sales Training, Marketing
Strong attention to detail and managing projects with minimal direct supervision
Well-developed professional and strategic selling skills with a proven ability to grow key accounts by building and leveraging networks
Demonstrated ability to work in a team environment, with the goals of bringing the appropriate resources to a specific customer need
Excellent listening, time management, organizational and interpersonal skills
Demonstrated interpersonal skills; effective matrix communication and leadership skills
Familiarity with basic laboratory information systems (LIS) functions and various reporting generation requirements
Excited about an early stage company environment that may require greater self-sufficiency
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.