GenomeDx Biosciences is a dynamic entrepreneurial molecular diagnostics company focused on cancer genomics. Whether in the cloud with big data, or on the phone with patients, our innovators are working hard to deliver usable genomic information into the hands of physicians and patients: information for life.
Our team is constantly learning from each other, from patients and from urologic oncology professionals in world-renowned cancer institutions. Our team works in multi-disciplinary, collaborative project teams that enable us to respond effectively to an evolving, growing, data-driven environment.
We are currently seeking a dynamicexperiencedAccount Manager to join our San Diegoteam.
GDx Innovator Profile
Decipher by GenomeDx s, Account Manager role is responsible for managing vacant sales territories and acting as a liaison between Client Services and the sales team. The Account Manager will work closely with Client Services, Sales and Marketing.
While in field coverage the Account Manager will be responsible for growing and developing the Decipher testing business in a defined geography. This role will call on Urologists and Radiation Oncologists in Academic, Community and LUGPA accounts, leveraging account-specific business plans to define opportunities, and establishing plans to deepen and expand the credibility of Decipher. Successful Account Mangers work in close collaboration with Clinical Genomic Liaisons, Market Access, Marketing, Customer Service, and Legal. The successful candidate will utilize cross-functional support to generate sales through strategic and tactical activities, coordinate appropriate customer support, and follow-through to ensure customer satisfaction and repeat usage of our flagship product Decipher. Ideal candidates will possess a depth of knowledge in the urology and radiation oncology market, and functional knowledge in the clinical/scientific aspects of prostate cancer diagnosis and treatment.
The internal client services support core job functions include but are not limited to resolving service problems by clarifying the customers complaint; determining the root cause; selecting and explaining the best solution to solve the problem; expediting corrections or adjustments; following up to ensure resolution. Independently handling routine transactions, making decisions and resolving routine problems by working directly with sales reps, medical team, operations team, clients and patients. Managing all facets of customer retention (CRM), currently Salesforce.com, including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Process optimization through analyzing operational processes, escalation procedures and performing training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients. Participating on national and regional sales calls in a training and liaison support role communicating new processes and protocols in a concise manner to the broader team. Other internal projects/project management as assigned.
This Account Manager reports to the Chief Operations Officer and works closely with theSVP of Sales.
What you are great at doing:
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