• Hilton Grand Vacations (HGV)
  • $108,550.00 -169,070.00/year*
  • Advertising/Marketing/Public Relations
  • Full-Time

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Job Description

What will I be doing?

As a Specialist Client Relations - Comp you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

The Client Relations Specialist's primary responsibility is to be the liaison between new owners, Contracts and Deeding, the Sales team and Club (Customer Service) support. Primarily involved at the end of our sales process when a customer makes the decision following a Sales presentation to purchase our vacation ownership product. The role is critical in ensuring the highest level of customer service throughout the sales process and after the sale is closed.

- Assures new owners understand their paperwork and contracts, assisting them in making their reservations and assuring owners have all the information they need to feel comfortable with their purchase.

- Directly responsible for follow up and post-sale contact with new owners to assist in the reduction of cancellations.

- Follows up with both Site and Corporate Contracts (DDC) in regards to all client paperwork.

- Responsible for working closely with the Sales team to maintain a high quality of customer service.

In addition to introducing new owners to the benefits and processes, there will be additional responsibilities to the role.

- Managing pending contracts, contracts in suspense and aging reports

- Generating owner lead referrals at point of sale and at other customer contact

- Administration of anti-recession program and FDI exception process

- Provides technical assistance, support and advice to owners regarding the product and services associated with ownership.

- Use knowledge of contract information, Club rules/regulations and the Hilton loyalty programs to recommend membership options to individuals in accordance with their ownership goals.

- Follow up with any Club Owner service queries, with an emphasis on maintaining all accurate paperwork on closings and deals and accurately updating all open files.

- Manages product \"lifestyle memberships\" between owners and institutions.

- Provides managerial support for the administration of the Owners referral program.

- Always exhibits a professional, friendly and courteous demeanor in all dealings with guests, Management and other Sales and Marketing Team Members at the Sales Galleries.

- Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed towards our guests and Team Members at all times.

- Supports Sales in owner contract fulfillment and communication

- Assist in product training to Sales and other departments to ensure their commitment and understanding of the ownership process and procedures.

- Uphold and abide by all Quality Assurance Standards plus Corporate and Site Business Management Policies and Procedures.

- Be The Face of Hilton to all new and existing owners in sphere of contact.

- Execute all additional reasonable tasks and duties as assigned by Management.


What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • At least 2 years of hospitality/guest service experience.
  • Must be able to communicate clearly and distinctly with new owners. Must have excellent communication skills, both verbal and written
  • Possess project management and problem solving skills.
  • Must be computer savvy and have experience using Microsoft Office Suite.
  • Must possess the ability to obtain your notary license.
  • Able to work a flexible schedule to include weekends and holidays
  • Must exude a professional demeanor at all times on duty or on property
  • High School/GED
  • Ability to receive a Public Notary License

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Bachelor s degree in Hospitality Management/Business Administration or related experience preferred
  • Timeshare/Vacation Ownership experience preferred.
  • 2+ years experience in Quality Assurance (QAM) or as a Verification Loan Officer (VLO)
  • Existing Notary License
  • BA/BS/Bachelor s Degree
  • Licensed Notary
  • 3-5 years related experience

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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