This position is a key member of the branch service team. The Home Health Member Experience Navigator is responsible for managing and developing active relationships with leading referral sources and influencers in the local market. This individual manages an assigned, limited number of key facility and/or physician accounts providing ongoing information on our services, specialty and product offerings, and oversight of care transition to the home or other residential setting. The Home Health Member Experience Navigator works to improve patient care and communication through the care continuum.
The position includes but is not limited to the following:
Gains a comprehensive and deep understanding of the professional and consumer community in order to increase the referrals of qualified clients to the company.
Function as a consultant to providers and concierge to our members/patients.
Identifies resources with which the branch can partner to provide optimum client service and care.
Analyzes the professional market; identifies, profiles and prioritizes potential referral sources that can meet branch growth goals
Develops strong relationships with community and professional organizations to create a consistent network that will generate the necessary inquiries and admissions
Meets goals for required activities and company sales standards
Educates referrals source contacts on company services and provides feedback to the company on product needs
Responds to inquiries and consults with prospects about how company services can address their needs and expectations in order to engage them as clients
Provides clinical/operations team with necessary information/documents so that branch/clinical staff can meet clients care needs as well as patient expectations and branch regulatory expectations
Assists branch in timely processing of physician orders
Conducts pre-discharge facility visits at the physicians' request to determine the need/eligibility for home care
Develops and executes a business development/marketing plan in keeping with the branch budget. Plan should include presentations, sponsorships, educational and social events for professionals and consumers
Innovates and creates initiatives to enhance the companys reputation
Perform any other activities as directed by the supervisor and abides by all operational compliance with internal controls and reporting
Complete all required training in a timely manner
Minimum three years of experience in the eldercare or related field, with strong business development experience
Strong knowledge of home health regulations and/or care coordination skills
Solid community and professional contacts within the geographic market
Record of superior customer service in a high-end service business
Exceptional telephonic communication and coordination skills
Ability to perform beside patient care coordination
Ability to articulate homecare appropriate patient profile to referral sources
Ability to perform needs based selling and communicates patient coordination pathways (specific to DRG as necessary)
Ability to communicate/understand all Humana At Home services offerings to support patient/member through HHC episode as well as longitudinally thereafter
Proficient with Microsoft application such as: Outlook, Word, Excel, and Power Point
This role is considered patient facing and is part of Humana/Senior Bridge's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits
Clinician (RN/LPN) or social worker background recommended / preferred
Scheduled Weekly Hours
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.