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Seasonal Associate - Employee Assistance Programs (EAP)
This is a temporary 4 - 5 week position within our EAP department in Exton, PA.
MAJOR JOB ACCOUNTABILITIES
Administrative Functions -
Participate in a variety of department activities ensuring adherence to department procedures and established timelines
Provide administrative support to department which may include data entry, faxing, copying, distributing, and filing material, and client contact or follow up
Based on department need, utilize CRM tools (e.g., Salesforce, etc.) to update client information and communication with members via email
Meet with assigned supervisor to discuss scope of activities that are to be completed
Meet established timeline and due dates for activities keeping assigned supervisor aware of any changes to schedule
Based on department need, exercise exceptional customer service skills in an effort to optimize each contact with the member
As necessary, assist multiple departments or managers with projects ensuring to prioritize requests based on level of importance
Thoroughly document activities providing updates to supervisor as required
Escalate activity issues to supervisor ensuring they are brought to resolution
Project Participation -
Participate in the activities associated with a variety of departmental projects
Prepare reports, material and documentation
Create organized project files
Provide project lead with status reports throughout assigned projects
Team Interfaces -
Establish and maintain a professional relationship with team members and department contacts
Cooperate with team members to meet goals or complete tasks
Escalate work flow and communication issues to supervisor
Mental and Physical Requirements -
His position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
The nature of the work in this position is sedentary and the incumbent will be sitting most of the time
Essential physical functions of the job include fingering, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day
Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day
Related Duties as Assigned -
The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
Consequently, job incumbents may be asked to perform other duties as required
Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
Please contact your local Employee Relations representative to request a review of any such accommodations
Applicant for this job will be expected to meet the following minimum qualifications.
High School Diploma or GED required
Minimum 6 months education or work experience in related area is preferred
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We are delivering on their potential.
We are improving the way we work and live.
At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network the result of brilliant ideas, dedication and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.
EEO/AAP Employer- Individuals with Disabilities and Protected Veterans
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