Seasonal Associate - EAP

Compensation

: $27,345.00 - $43,180.00 /year *

Employment Type

: Full-Time

Industry

: Retail



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Seasonal Associate - Employee Assistance Programs (EAP)

This is a temporary 4 - 5 week position within our EAP department in Exton, PA.

Responsible for:

  • Providing administrative support to department which may include data entry, faxing, copying, distributing, and filing material, and client contact or follow up
  • Meet established timeline and due dates for activities keeping assigned supervisor aware of any changes to schedule
  • Thoroughly document activities providing updates to supervisor as required

MAJOR JOB ACCOUNTABILITIES

Administrative Functions -

  • Participate in a variety of department activities ensuring adherence to department procedures and established timelines

  • Provide administrative support to department which may include data entry, faxing, copying, distributing, and filing material, and client contact or follow up

  • Based on department need, utilize CRM tools (e.g., Salesforce, etc.) to update client information and communication with members via email

  • Meet with assigned supervisor to discuss scope of activities that are to be completed

  • Meet established timeline and due dates for activities keeping assigned supervisor aware of any changes to schedule

  • Based on department need, exercise exceptional customer service skills in an effort to optimize each contact with the member

  • As necessary, assist multiple departments or managers with projects ensuring to prioritize requests based on level of importance

  • Thoroughly document activities providing updates to supervisor as required

  • Escalate activity issues to supervisor ensuring they are brought to resolution

Project Participation -

  • Participate in the activities associated with a variety of departmental projects

  • Prepare reports, material and documentation

  • Create organized project files

  • Provide project lead with status reports throughout assigned projects

Team Interfaces -

  • Establish and maintain a professional relationship with team members and department contacts

  • Cooperate with team members to meet goals or complete tasks

  • Escalate work flow and communication issues to supervisor

Mental and Physical Requirements -

  • His position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers

  • The nature of the work in this position is sedentary and the incumbent will be sitting most of the time

  • Essential physical functions of the job include fingering, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day

  • Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day

Related Duties as Assigned -

  • The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents

  • Consequently, job incumbents may be asked to perform other duties as required

  • Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above

  • Please contact your local Employee Relations representative to request a review of any such accommodations



Job Requirements:

Applicant for this job will be expected to meet the following minimum qualifications.


Education:

  • High School Diploma or GED required

Experience:

  • Minimum 6 months education or work experience in related area is preferred

West is connecting people and ideas.

We are delivering on their potential.

We are improving the way we work and live.

At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network the result of brilliant ideas, dedication and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.


EEO/AAP Employer- Individuals with Disabilities and Protected Veterans

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Associated topics: cashier, client, courtesy clerk, customer service, customer service associate, retail cashier, retail sales associate, sales associate, sales consultant, seller * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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