Program / Product Manager - ServiceNow


: $119,820.00 - $202,330.00 /year *

Employment Type

: Full-Time


: Information Technology

RESPONSIBILITIES Kforce has a client seeking a ProgramProduct Manager - ServiceNow in Saint Petersburg, FL. Summary Under general supervision, the candidate uses specialized knowledge and skills obtained through education, experience, andor specialized training to serve as a lead on our technology product governancetechnology lifecycle management team. The position will be working closely with the ServiceNow Configuration Management Database (CMDB), ServiceNow Application Portfolio Management (APM), software development teams, system administration teams, product managers, and project managers, and will require a fundamental understanding of application architecture. Extensive contact with internal teams is required to identify, research, and coordinate activities for end-of-life projects as well as standing up a governance model for the introduction of new technologies to our environment. Essential Duties and Responsibilities Manages ongoing technology platform upgrades to stay ahead of vendor end-of-lifeend-of-support timelines Coordinates inventory gathering for technology platformsapplicationsmiddleware across the environment Works with technology product owners to prioritize and develop roadmaps for future end-of-lifeend-of-support initiatives Gathers guidance papers from technical product managers to be utilized by application teams in the upgrade process Provides ongoing reporting on current environment inventories and upgrade statuses Works with stakeholders to develop and implement a governance model for new productnew technology introductions Provides training and may lead the work of others, as required Performs other duties and responsibilities as assigned REQUIREMENTS Knowledge of Enterprise application architecture, Applicationtechnical product lifecycle management, Application server, web server, database server, middleware and other technologies, Software development frameworks and libraries, IT Infrastructure, including virtualization technologies, networking, storage, etc. Concepts of risk management, issue tracking, change management and requirements gathering ServiceNow knowledge is highly preferred Specifically experience with Application Portfolio Management (APM), Configuration Management Database (CMDB), and Software Asset Management (SAM) Skills in planning, organizing, influencing, negotiating, and collaborating, preparing various reports, summaries, surveys and written recommendations, delivering presentations to groups, developing, preparing, presenting, and maintaining project plans, managing projects, using established project management methodologies, etc. Operating standard office equipment and using required software applications Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Access) Abilitiy to Incorporate needs, wants and goals from different business unit perspectives into project specifications Solve complex problems and model the business and financial impact of proposed scenarios Ensure that all project activities have a focus on quality and adhere to any identified best practices Resolve complex analytical challenges, independently analyze information, and make recommendations based on analysis Prioritize and manage multiple projects simultaneously in a fast-paced, dynamically changing work environment Any relevant education andor training will be considered a plus Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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