• MassMutual
  • $146,240.00 -146,240.00/year*
  • Boston , MA
  • Information Technology
  • Full-Time
  • 59 Tremont St

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**Product Manager**

**Profile** :

+ Passion to develop innovative experiences and reporting to embrace new approaches to business

+ Strategic thinker, with ability to roll up sleeves and manage projects and tactics

+ Ability to take ownership of complex, multi-faceted, open-ended problems and drive them to completion

+ Proven ability to manage multiple priorities with strong organizational skills

+ Ability to articulate complex ideas in a simple and engaging way

+ Strong collaborative mindset with enthusiasm to drive stakeholder engagement and accomplish business objectives across the MassMutual enterprise

+ Independent self-starter who is comfortable with ambiguity and making decisions

+ Effective under pressure and results oriented


+ **_Tools:_**

+ Hands-on knowledge of core digital technologies that underpin world class customer experiences, with a strong ability to \"connect the dots\" across technologies e.g. Customer Relationship Management (CRM), Tag Management System (TMS), Content Management Systems (CMS), social listening and usability testing tools

+ 3+ years' experience with (CRM) Customer Relationship Management system; Salesforce strongly preferred

+ 3+ years' experience with a Tag Management System (TMS) e.g. Tealium or Google Tag Manager (GTM)

+ 3+ years' experience implementing and using web analytics tools such as Adobe Analytics, Google Analytics , and/or SnowPlow

+ 2+ years' experience with social listening tools e.g. Radian 6, Hearsay or Sprinklr is a plus

+ Proficient with MS Office tools, particularly Excel

+ **_Dev Skills:_**

+ 4+ years' experience with HTML, CSS & JavaScript & JSON preferred

+ Understanding of how websites are built, including understanding of header tag, H1 tag and DOM (Document Object Model)

+ 2+ years' experience with relational databases e.g. SQL or PostgreSQL

+ Basic understanding of data modeling and data organization desired

+ **_CX:_**

+ 3+ years ' experience with design tools such as Adobe CC, OmniGraffle, Sketch, Axure or PowerPoint to develop project artifacts e.g. customer journey maps, user flows, workflows, personas, sitemaps, low/hi definition wireframes/mockups

+ Experience performing A/B tests across landing pages, products, and website layout

+ Hands-on experience with inbound and lifecycle campaigns and working knowledge of the digital media landscape.

+ Demonstrated ability to analyze data and develop fact-based recommendations to solve problems, using structured methodologies (customer journey mapping, design thinking, business process design, continuous improvement)


+ **Strategy and Planning**

+ Market/Customer Research

+ Helps identify experience gaps

+ Strategy, Plan and Roadmap

+ Contributes to the development of strategy through data analysis & other inputs

+ **Ideate and Plan**

+ Ideation

+ Collects new ideas-VOC, business partner feedback, market trends, etc.

+ Aligns new ideas with roadmap

+ Synthesizes data and makes recommendations

+ **Development and Implementation**

+ Coordinates end-to- end development; mitigate risks based on project interdependencies

+ Communicates design direction/decisions to project teams

+ **Rollout and Adoption**

+ Supports execution of marketing, training and deployment plans.

+ Monitors feedback for assessing and evaluating the launch effectiveness

+ **Lifecycle Management**

+ Ensures ongoing competitiveness, client satisfaction and other key objectives

+ Interfaces with Advisors or other intermediaries when required

+ **Performance Management**

+ Maintains and communicates ongoing reporting/statistics of experience on a regular basis.

+ Presents results to relevant governance forums and committees

+ **Leadership Responsibilities**

+ Overall Leadership

+ Develops strong relationships with business partners across MassMutual

+ Occasionally attends industry conferences & client meetings
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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