Advance your career with Mindlance! We have been connecting talented professionals with world-class companies since 1999. Mindlance is here to help you to find the perfect fit with just the right company. Currently, we are seeking an Administrator HR Associate for an exciting career growth opportunity.
Make your next big career move with the kind of position that will allow you to be genuinely passionate about the work you do! Our recruiters will work closely with you to help you get the edge over the competition. Let Mindlance advocate for you apply today!
Description/Comment: GENERAL FUNCTION:
Partner with and serve as a resource to management to promote positive associate relations that support client HR strategy, including but not limited to: interpretation of company policies, address associate performance issues, identify resources to support managements HR needs, counsel management regarding their responsibilities, support compliance efforts and coach on changes in relevant laws/regulations.
Consult and investigate associate open door concerns and bring resolution to the associates concerns in a timely manner.
MAJOR DUTIES AND RESPONSIBILITIES:
Provide exceptional customer service to managers and associates via telephone and e-mail communication. This includes responding to caller inquiries quickly, completely, and professionally. Educate/ managers by providing consultation and coaching regarding: policy interpretation, associate behavior, performance management and associate development.
Assist managers with diagnosing and resolving issues through proper questioning techniques and risk assessment. Ability to understand and apply Company policy/procedure and applicable law, to consult with managers on best practices that reduces the risk of the Company, builds a positive work environment for the associates and supports the Companies HR strategy.
Accountable for identification, prioritizing, and issue resolution/escalation within established timelines. When necessary, conduct investigations in partnership with HR Business Partners and Associate Relations Center of Expertise.
Coach and consult with store managers in writing and delivering feedback in a manner that will motivate associates to improve while also providing solid documentation for terminations if needed. This includes review and consultation of corrective action documentation and development of appropriate performance improvement plans. Leverage exceptional active listening skills to issue spot and asking appropriate follow up probing questions. Handles complex and emotionally charged issues with composure by addressing the situation objectively, remaining unbiased.
Recommend policy revisions based on current store trends, legal changes, and required clarifications. Provide support to positive Associate Relations through proactive oriented projects and initiatives. Effectively utilize computer systems to capture issue details without effective biases (facts only); investigate prior issues and resolutions; and pull data for risk assessments and trends. Identify, compile, and analyze relevant HR trend data, prepare reports, and present conclusions.
Educate managers on proper training for associates, including required training for HR compliance.
Effectively identifies when issue needs to be escalated to include additional management and cross functional partners.
Partner closely with Asset Protection to gain knowledge of store compliance and support corrective actions and terminations.
Conduct Exit Interviews.
Knowledge and skills:
Excellent customer service, communications and interpersonal skills
Excellent active listening and comprehension skills
Ability to accurately document as necessary risk management
Willing and capable of independently make a decision
Demonstrates customer sensitivity; including development of consultative approach to resolve issues
Ability to remain calm and demonstrate flexibility in high pressure situations
Strong consultative skills and ability to exercise judgment based on core policies and practices of the Company
Ability to conduct investigations in a neutral manner
Ability to maintain confidentiality
Excellent written and verbal communications
Strong critical thinking skills
Strong organizational skills
Strong attention to detail
Knowledge of Federal and State Employment Law
Additional Job Details: BACKFILL: I need someone with Data Entry experience mostly, and that can type well. They will mostly be working with me in my office and in my office while I am traveling. I do need them to audit and do filing as well. Admin skills/Office clerk Customer facing Team player* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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