Learning Specialist ll
Mr. Cooper Group in Galveston, TX
- Industry: Media - Others
- Type: Full Time
- Compensation: $99,875.00 - 76,470.00 / Year*
Location: Home - California
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Ready to be a Cooper too? This might just be right up your alley!
We're here to keep the dream of home ownership alive. Oh, and while we're at it, we're determined to change the lending industry itself. It's simple, but it won't be easy. And we'll need a great team behind us. (That's where you come in.) We want to show the world that transparency, candor and collaboration aren't just good values. They're good business. Working here isn't for people who want to punch a clock. It's for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.
External client training: establish, manage and lead a robust external client training program; responsible for aligning with Correspondent senior management and sales regarding client needs, working through applicable internal partners to communicate externally, establish/ maintain training calendar as well as development of training materials.
Customer focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Integrity & trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
Time management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
Presentation skills: Is effective in a variety of formal presentation settings, one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and hot, controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn't working.
Drive for results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Written communications: Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
Problem solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answer
EDUCATION / EXPERIENCE REQUIREMENTS
Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred. Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.
Job Requisition ID:008783
Job Category:Human Resources
Primary Location City:No City
Primary Location Region:Texas
Primary Location Postal Code:77027
Primary Location Country:United States of America
Posting Organization:Mr. Cooper
Line of Business:Originations - Dallas
Additional Posting Location(s):Home - California
Visit our Media Room to learn more about Mr. Cooper, the largest non-bank mortgage servicer.
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* Estimated salary
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