The Account Specialist position reports directly to a member of the sales leadership team. The position is responsible for the development and management of UPM s global customer base of leading aerospace manufacturers, medical devices producers and innovative technology firms. This includes overseeing day-to-day customer interactions and expanding sales of UPM s product and service portfolio within existing accounts. The position will also be responsible for fostering new customer relationships and increasing the company s penetration of target markets and geographies.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Maintain exceptional customer relationships through regular interactions (voice, e-mail, chat& face-to-face) to identify needs, manage customer expectations and provide regular updates on order status.
Promote products and value added services to new and existing customers to achieve assigned individual quotas and overall team metrics including working proactively with Management, Marketing and Business Development to foster new relationships in target markets or geographies (domestically and internationally). This Includes working collaboratively with Marketing group to qualify and close sales leads that have been generated by phone calls, e-mails, faxes and web inquiries. The position is also responsible for contacting and reactivating dormant customers.
Analysis of customer and market trends to determine strategies and related actions. Includes the formatting and dissemination of sales intelligence into reports and communications for team and management review.
The planning, preparation and execution of sales calls (face-to-face or electronic) with existing or potential customers in specific geographies.
Represent UPM at trade meetings and events.
Coordinate company resources to create positive customer experiences and increase retention.
Utilizes company s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems to:
o Enter orders, quotes and proposals o Reserve and allocate material o Manage and expedite orders through the fulfillment process o Enter customer notes and important contact data
Our employees also enjoy our great benefits! See the list below of all the awesome aspects of UPM:
Competitive Pay& Bonus Package
Diverse& Inclusive Workforce
Local Community Support
Worksite Wellness Programs
Dynamic& Collaborative Team Environment
Individualized Career Development Plans
Work Life Balance
Capable of carrying out a given task with all details necessary to get the task done well
Consistently introduces new ideas and demonstrates original thinking
Shows intense and eager enjoyment and interest
Any sales, account management, or customer service would be preferred.
Associated topics: administrative, director of sales, management, manager, manager of sales, regional sales manager, sales executive, sales management, sales manager, supervisor