Digital Product Manager

SquarePeg in Columbia, MD

  • Industry: Information Technology - Project And Product Manager
  • Type: Full Time
  • Compensation: $153,080.00 - 153,080.00 / Year*
position filled
Locations:
Stamford, CT
Timonium, MD

SquarePeg is working with a consumer financial services company to help them find their ideal Digital Product and Customer Experience Manager (VP). Here is their description:

VP, Digital Products will lead the design and execution of the digital product roadmap for the PayPal Cobrand and eBay relationship. This role will identify opportunities to improve customer experience spanning all stages of customer journey. This role will require strong cross functional relationships internally and externally, with the client partners, to drive key focus areas. The digital product lead will partner closely with PayPal and eBay product and technology teams to deliver on the product strategy and vision.

Essential Responsibilities:
Gain a deep understanding of PayPal cobrand and eBay customer experience, identify and fill product gaps and generate new to improve customer experience and drive growth
Drive the digital product strategy and business-planning process across cross-functional teams
Translate product strategy into detailed requirements for product development, including business cases in collaboration with business, analytics and marketing leads
Drive channel strategy to align with partners mobile and app capabilities and initiatives
Assist in product feature testing and launch plans, in close partnership with Digital COE and tech teams
Leverage customers insights to evolve product features and influence project prioritization
Work with business stakeholders to quickly resolve business design and delivery issues and support/drive escalations where required
Monitor and measure product metrics and KPIs to define product success and report findings to key stakeholders.
Perform other duties and/or special projects as assigned

Qualifications/Requirements:
Bachelor's Degree or, in lieu of a degree, a high school diploma and 9 years of marketing experience in the credit card or financial services industries
5+ years of technology marketing experience with critical experiences in amongst others: product development, user experience, channel management; and strategic planning and analysis
3+ years of digital technology experience to include:Experience working with technical teams within the IT/Agile framework

Ability to travel up to 20% (All domestic)

Desired Characteristics:
Credit card or financial services industry experience
Strong leadership capability and presence
Exceptional relationship building and client leadership abilities
Direct product management experience in the financial services industry
Demonstrated experience in delivering commercially successful customer solutions into the market
Strong analytical skills
Technically adept with demonstrated experience in product management
Excellent oral and written communication skills
Ability to work cross-functionally and in a small team environment

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
The salary range for this position is 85,000.00 - 170,000.00 USD Annual
Grade/Level: 12
Job Family Group:Marketing

#ZR
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

* Estimated salary


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