ServiceNow Developer Mid-Level


: $106,285.00 - $201,470.00 /year *

Employment Type

: Full-Time


: Information Technology

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Purpose of Job

ServiceNow Developer Mid-Level

We are currently seeking a mid-level ServiceNow Developer - Phoenix, AZ. This role will assist with various ServiceNow development efforts, with a strong emphasis on reporting, dashboard creation, building templates, and building out our service catalogs. The team that you would be joining is a small team of reporting analyst and ServiceNow developers, who are actively pursuing opportunities to leverage ServiceNow to provide meaningful and accurate reporting. Engaged in all phases of the software systems and application development lifecycle which include; gathering and analyzing requirements, designing, testing, documenting and implementing software, responding to outages. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For , and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)

USAA Careers World Class Benefits (31 seconds)


  • Participate and oversee all aspects of the SDLC lifecycle on development activities.
  • Create change requests for development activities.
  • Maintain and improve existing ServiceNow scoped apps.
  • Manage and track project efforts though Agile methodologies.
  • Auditing Wiki and knowledge bases.
  • Requirements gatherings, planning, developing and deploying solutions within ServiceNow.
  • May lead code/design reviews to ensure smooth daily operations and accurate planning at a team level.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Design, develop, code, and test complex technical solutions collaborating with senior engineers.
  • May begin to organize work and lead team in focused efforts to deliver features and solutions.
  • May begin mentoring junior engineers.
  • Regular analysis and creation of reports to validate data accuracy.


  • Bachelor's degree or 4 additional years of related experience beyond the minimum required in lieu of a degree.
    4 or more years of software development experience demonstrating depth of technical understanding within ITIL Processes, Configuration Management, or Software Development
  • 2+ years of working experience with the ITIL Framework (Incident, Change, Problem, etc)
  • 2+ years of experience building reports and dashboards within ServiceNow.
  • 1+ year developing scoped apps and building workflow within ServiceNow.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.


  • 3+ years of ServiceNow experience deploying applications, building out catalog items/workflows, and configuring integrations.
  • ServiceNow CSA Certification
  • ServiceNow Application Developer Certification
  • ServiceNow Performance Analytics Certification
  • ITIL v4 or v3 Foundations Certification
  • Agile/Scrum/Safe Certifications
  • Experience building and maintaining CMDBs in ServiceNow
  • Experience in Tableau

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have manager s approval prior to posting.

Last day for internal candidates to apply to the opening is 5/26/20 by 11:59 pm CST time.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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