marketing | Client Success Director, Digital Marketing in San Francisco, CA

Client Success Director, Digital Marketing

  • verticurl
  • $164,410.00 - 164,410.00 / Year *
  • 224 Seneca Ave
  • San Francisco, CA 94112
  • Full-Time



The employer is a marketing agency.
  • Lead and assist CSMs and PMs with the on boarding process of new company clients
  • Manage and develop members of the organization, including performance management, assist with hiring, professional & career development and proactive projects
  • Assist in the design, development, and implementation of processes, systems, and technology to support and enhance company's team's functions
  • Work with Production Management, Regional Director and Accounts teams to implement formal feedback mechanisms for incidents, problem and service management, escalations
  • Lead and/or be directly involved in Customer Care initiatives and projects
  • Partner with GVP, Regional Director and AMER Accounts team to build and grow company services and footprint in region

  • 5-8 years' experience in software consulting, sales, account management or client success in a high-growth technical environment
  • Minimum 2 years' people management, with experience managing remote resources
  • Background in the development and management of remote teams, and 24x7 support operations
  • Self-motivated team player with track record of success partnering with peer colleagues, sales counterparts, and other cross-functional stakeholders to deliver results on time and on budget
  • Outcome-driven and metrics oriented.
  • Strong presence and presentation skills; comfortable talking to C-level executives and developing relationships at all levels of a customer organization.
  • Natural leader and passionate coach with fresh ideas about Client Success who inspires their team to perform.
  • BS/BA degree or equivalent technical experience, MBA a significant plus
  • Excellent communications and interpersonal skills


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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